Returns and Refunds
If something is not right with your order, we will put it right. Complete the form below and our team will come back to you with a return reference and the return address.
Please submit your request within 14 days of receiving your order, as set out in our Terms and Conditions, and have your order number ready.
How it works
1. Tell us what happened. Complete the form below with your order number and the items you want to return.
2. We confirm. We reply by email with a return reference and the address to send the items to.
3. Send the items back. Pack them securely with the return reference included. Return postage is the customer’s responsibility unless the item arrived damaged or incorrect.
4. Refund or replacement. Once we receive and check the items we process your refund or send a replacement. There is no restocking fee.
What we can accept
Because we sell health supplements, items must be unopened, unused and in their original packaging to be returned. Products that arrived damaged, faulty or incorrect are always eligible: open those, photograph the problem, and tell us in the form. Proof of purchase is required for every return.
Request a return
Prefer to email us directly? Write to info@reboundnutrition.co.za or call 083 620 1167 and we will help you from there.